App / Casino
This page covers the policies that govern your account with slotsph 2, including how we handle your data, what scope these terms cover, and the steps available to you if something needs correcting. Access and eligibility depend on local law and are available only in regions where it permits.
Our policy is written around the account relationship we hold with you directly. When you create an account and use it — whether to browse the lobby, place a wager or move funds through Coins. ph, PESONet or Bank Transfer — these terms define the rights and obligations on both sides. We do not claim any specific licence authority on this page; what we say is that access is available where local law in the Philippines permits it, and your use of the account confirms that you have checked that position for your location. We keep a record of account activity, transaction references and correspondence as part of normal account operation. Where a payment rail such as PESONet or Bank Transfer is involved, the confirmation shown on your screen after a transaction is part of that record. If you have a question about how a specific transaction is classified under this policy, the fastest route is the support channel listed in the Support section below. Nothing in this document overrides applicable Philippine law, and where any clause conflicts with it, local law takes precedence. We update this policy when our operations or applicable rules change; the version shown here is the one currently in effect.
Transfers made through Coins. ph are logged under your account reference. The confirmation details shown at the time of the transaction form part of your account record.
PESONet payments are processed through the banking network. Settlement timing follows the network's own schedule; check your account dashboard for the current status of any pending transfer.
Bank Transfer confirmations are retained in your transaction history. If a discrepancy appears, raise it through account support with the reference number shown on your bank statement.
Not every element of your experience falls under this single policy document. This section draws the line clearly so you know where to look when a question arises. Account access and the data tied to it sit firmly inside this policy. Third-party services connected to your wallet do not.
Login credentials, session records and account-level data are covered directly by this policy. Any dispute about account access — locked accounts, recovery steps, identity checks — is handled through the routes described here.
Deposits and withdrawals processed through your account wallet fall within scope. The record we hold covers the transaction reference, the amount, the payment method and the timestamp shown at confirmation.
Game content supplied by studios such as JDB, Pragmatic Play and CQ9 is governed by those studios' own terms in addition to ours. We make titles available in the lobby; the studio holds the rules of the game itself.
External payment networks, e-wallet providers and banking infrastructure operate under their own separate terms. Our policy does not extend to those services; the terms you agreed to with those providers apply independently.
You have concrete options available to you when something in your account record needs attention. Reviewing your transaction history does not require a support request — it is accessible directly from your account dashboard after login, showing transaction references, amounts and the payment method used for each entry. If a detail in your account profile is incorrect — a name spelling, a contact address, a linked payment method — you can update it through the account settings section on your dashboard. For questions that go beyond a self-service correction, our support team is the right route; bring the transaction reference or account detail in question so the conversation moves faster. Requests to understand how your data is used, or to ask that specific data be reviewed or removed, are handled by the same support channel. We aim to acknowledge those requests and give you a clear next step, though the timeline for resolution depends on what the request involves and the verification steps required.
Your transaction history, session log and account details are visible in the account dashboard after login. No request is needed to access this view — it is part of your standard account screen.
Name, contact information and linked payment methods can be updated in account settings. Where identity verification is required to confirm the change, the fields on that screen will show you what to submit.
If a policy point is unclear or you believe a decision about your account does not match what this document says, contact support with the specific section or transaction reference. That gives us the context to respond accurately.
You can ask us to review what data we hold on your account and how it is used. Submit the request through the support channel; include your account reference so we can locate and review the correct record.
Three contact paths are available for policy-related questions. Each one reaches the same account support team; the channel you use depends on how quickly you need a response and the nature of what you are asking about. For urgent account-access issues, live chat is the fastest path. For documented requests about data or account records, email gives you a written thread.
Access live chat from the support icon in your account dashboard. It connects you directly to account support and is suited for time-sensitive questions about access, transactions or policy clarifications.
Send a written request to our support address shown in the account help section after login. Include your account reference and the specific policy point or transaction you are asking about for a faster response.
The Help Centre in your account lists common policy questions with answers based on current policy. Start here for standard questions about data use, account records and the scope of these terms before raising a direct request.
The way we manage your account data is practical and built around the account relationship. We collect what is needed to run your account, process transactions and respond to your requests — nothing beyond that. Data retention follows standard account operation periods; records are not held indefinitely, and where a retention period ends, data is removed from active systems in line with the policy in effect at that time.
We hold account data — login details, transaction records, correspondence — only for as long as the account relationship requires it or applicable law specifies. The full list of what we hold is available on request through account support.
Cookies are used to keep your session active and to remember your preferences across visits. The cookie notice shown when you first load the site outlines what is set and how to adjust your browser's cookie settings if needed.
Account access is protected by the credentials you set at registration. If you suspect your account has been accessed without your authorisation, contact support immediately through live chat so we can review the session log and act on it.
To request a correction, deletion or review of data we hold on your account, use the email support route and include your account reference. We will confirm receipt and outline the verification steps required to proceed.
These are the questions we get most often about how this policy works, what it covers and what you can do under it. If your question is not here, the support routes listed above are the next step.
Yes. Transactions processed through your account wallet — including those made via Coins. ph, PESONet or Bank Transfer — are within scope. The transaction reference, amount and payment method are retained in your account record and can be reviewed in your dashboard after login.
Your transaction history and account details are visible directly in your account dashboard. For a broader review of all data held on your account, submit a request through email support with your account reference. We will confirm what data we hold and how it is used.
Go to account settings in your dashboard and update the relevant field. Some changes — particularly those linked to your identity or a payment method — may require verification. The fields on the settings screen will show you what to submit if that step is needed.
Access depends on local law and is available only in eligible regions where it permits. We do not claim a specific licence authority on this page. If you are unsure whether access is available in your area, check with the relevant local authority for your region.
Send the request through email support with your account reference and a description of what you want reviewed or removed. We will acknowledge the request and outline the verification steps. Retention of some data may be required by applicable law even after a removal request is made.
Where any part of this policy conflicts with applicable Philippine law, local law takes precedence. Nothing in this document is written to override it. If you believe a specific clause raises a legal concern, raise it through email support with the relevant section noted so we can review it.